Privacy Policy

Effective 9 September 2025 · contact details updated 19 July 2026

ZIP (“we”, “our”, “us”) values your privacy. This policy explains what we collect when you use the ZIP app and getzip.app, why we collect it, and who it is shared with.

What we collect

• Tracking data — the tracking numbers you enter, and the delivery addresses attached to them, used solely to retrieve and display the status of your parcels.
• Contact and payment details — your name and email address if you contact us, and payment information if you subscribe. Payments are processed by Apple; we never see your card details.
• Usage data — anonymous analytics and, on the website, cookies, so we can see which features and pages are used.

How we use it

• Providing parcel tracking and delivery notifications.
• Processing orders and subscriptions.
• Improving the app through aggregate analytics.

Who we share it with

We do not sell your personal information, and we do not share it with unrelated third parties. We do pass the minimum necessary data to the service providers that make the app work:

• Parcel tracking providers — the tracking number and, where required, the destination country, so the courier network can be queried.
• Analytics and advertising providers — anonymous usage and device data.

Data retention

Tracking data is kept only as long as it is useful to you. Deleting a parcel in the app removes it from your list; deleting the app removes the local data with it.

Your rights

If you are in the EU or the UK, you can ask us to access, correct, export or delete the personal data we hold about you. Write to [email protected] and we will respond within 30 days.

Children’s privacy

We do not knowingly collect data from children. If you believe a child has provided personal information, contact us and we will delete it.

Changes to this policy

We may update this policy. Material changes will be announced in the app or by email before they take effect.

Contact

Questions about this policy: [email protected].